RT Essentials
Author: Dave Rolsky
RT Essentials, cowritten by one of RT's original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. Among other topics, the book examines how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There's also a chapter filled with suggested uses for RT inside your organization.
Table of Contents:
| 1 | What is ticketing? | 1 |
| 2 | Installation | 12 |
| 3 | Getting started | 33 |
| 4 | Command-line interface | 50 |
| 5 | Administrative tasks | 63 |
| 6 | Scrips | 77 |
| 7 | Example configurations | 95 |
| 8 | Architecture | 115 |
| 9 | API | 140 |
| 10 | Development environments | 152 |
| A | Glossary | 163 |
| B | Command-line action reference | 171 |
| C | Configuration | 175 |
| D | Required Perl module dependencies | 178 |
| E | Configuration file reference | 181 |
Interesting textbook: Desafío de Colaboración:Como No ganancias y Negocios Tienen éxito Por Alianzas Estratégicas
AutoCAD 2006 For Dummies
Author: David Byrnes
AutoCAD "X" For Dummies is being updated to reflect the new features in the latest release of AutoCAD.
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